Happiness Guarantee

Love our images or your money back!

Not many businesses will give you a Happiness Guarantee – but for us, it’s central to every service we provide. It’s about offering you complete peace of mind and the reassurance that whatever you buy from us, you’ll love the end result.

If you’re not happy with the final image, we will re-shoot at no extra charge to achieve the beautiful high quality portraiture that we are known for. If you’re still not happy, we’ll refund your session fee in full.

We’ll also give you the perfect wall portrait

Once you’ve got it home, if you decide that the image you ordered is not for you or is the wrong size or the frame doesn’t look right with the room,  ALL IS NOT LOST!

Simply bring it back within 14 days of collection and we will re-print, re-size or re-frame as necessary – and if you choose a bigger image, you only need to pay the difference.

Certain conditions do apply:

  • Our money-back guarantee covers session fees only, not products.
  • Book-bound albums are not included.
  • Wedding albums are covered by the Happiness Guarantee up until the proofing stage.
  • Refunds are based on the actual payments made not on session value.
  • Your statutory rights are not affected. If our product is faulty simply bring it back within 28 days and we will fix it for you without hesitation.